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Effective Date: February 25, 2009
Residential Email™ (“Residential Email” “we” or “us”) operates the Residential Email website located at www.residentialemail.com (the “Website”) and provides the Residential Email email service (“Email Service”) and discount shopping program (“Shopping Program”; collectively with the Email Service, the “Service”). One of our top priorities is ensuring that the personal information we have about you is protected and secure. We value our relationship with you and work hard to preserve your privacy and ensure that your preferences are honored. At the same time, the very nature of our relationship results in us collecting and/or sharing certain types of information about you. Therefore, we are providing you with this “Privacy Policy” that outlines the privacy policies associated with the Website (and Service) and covers our treatment of Personal Information (defined below) that we collect when you: (a) visit the Website; (b) register for the Service; or (c) use the Email Service or the Shopping Program.
ACCEPTANCE OF PRIVACY POLICY. By visiting the Website and/or registering for the Service, you signify your agreement to this Privacy Policy. If you do not accept this Privacy Policy, please do not use the Website or the Service. We reserve the right, at our discretion to change, modify, add or remove portions of this Privacy Policy. You should check this page periodically for any changes and to insure you are familiar with our practices. This policy and all of our legal obligations under this policy are subject to the laws of Nevada and the USA regardless of the location of the user.
NOTICE TO CALIFORNIA RESIDENTS. If you are a resident of the State of California and would like to opt-out from the disclosure of your Personal Information to any third party for marketing purposes, please click here to contact us. Please be advised that where California residents opt-out from permitting their Personal Information to be shared, such individuals may still receive selected offers directly from us in accordance with the law.
1. Why we collect personal information. We need to collect certain information which is personally identifiable to you (“Personal Information”) primarily to process and fulfill orders for the Service, to enable customers to use the Shopping Program and receive cash-back rewards and to redeem promotions we may use to market the Service. For example, we need your email address to notify you of your login information for your email account or we may need your mailing address if we are mailing you a promotional gift card.
We may also use other Personal Information and other data we collect for systems administration and troubleshooting purposes, and to report aggregate information to our marketing partners and others.
To provide our users with a more personalized and relevant web service, we also collect and use Personal Information to identify users' specific interests and needs. If users do not opt-out, we may notify our users of offers and information we feel may be of interest to them from us and our marketing partners and may also share information with select marketing partners who may directly contact our users regarding their own offers of interest. If you do not want to receive offers, you may follow the simple opt-out procedure described below. We may share our unsubscribe list with select marketing partners for the sole purpose of insuring that individuals on this list do not receive electronic commercial mail messages containing Residential Email advertisements that may be sent by such partners.
2. What information do we gather or track and how? We collect the following Personal Information from our users during the initial registration process: (a) first and last name; (b) home address; (c) email address, (d) home telephone number, (e) date of birth, (f) gender and (g) city of birth.
Through the use of "cookies" and “pixel tags” (both described below) and from any registration forms, we may also collect personal data on, among other things, the following information: your computer’s IP Address, your Internet service provider, your local telephone exchange service provider and the type of operating system on your computer. In some circumstances we may collect your preferences regarding the Shopping Program newsletter (“Newsletter”) and the product categories you’re interested in.
3. Can I opt-out of your collection and/or distribution of my Personal Information? The collection, use, and distribution of personal data helps us create a more personalized, relevant, and intelligent web service for our users. While some basic Personal Information is necessary to provide the Service, such as entry of your telephone number or email address, there are some cases where the submission of Personal Information is optional. In addition, you can control whether you want to receive email messages from us, our affiliates, and marketing partners and whether we can share your Personal Information with third parties.
We will not contact you with email offers or share your Personal Information with marketing partners if you opt-out, which you request in three ways: (i) by clicking here , (ii) calling us 24 hours a day, 7 days a week via phone at 800-430-6314 or (iii) by writing us at:
Residential Email
701 Green Valley Parkway
Suite 200
Henderson, NV 89074. |
If you are already receiving promotional emails from us and no longer wish to do so, simply follow the "unsubscribe" instructions that appear in every promotional email, or contact us as provided above. If you are receiving email communications directly from our third party marketing partners, we cannot, in most instances, unsubscribe users from these third parties. If you wish to unsubscribe from one of our marketing partner's email programs, please follow their unsubscribe procedures which will be found within their emails or in their privacy policy.
We take special care to work only with marketing partners that are CAN-SPAM complaint and that include easy opt-in instructions in every email communication.
4. What are Cookies and Pixel Tags and how are they used? "Cookies" are small pieces of information that are stored by your web browser software on your computer's hard drive or temporarily in your computer's memory. The use of cookies is now an industry standard, and users will find them on most major web sites. Cookies can save any of the types of information noted above. We use cookies which enables us to recognize you and personalize your viewing experience on the Website. For example, we use cookies to recognize user access privileges to Website, track site usage and traffic patterns, add advertisements for goods or services that we think may interest you, and estimate our audience size. We also use cookies to store user names and information that are supplied at registration. Although most web browsers are initially set up to accept cookies, if you prefer, you can decline the placement of a cookie on your hard drive by using the appropriate feature(s) of your web browser software (if available) to delete the cookie. Please note, however, that certain areas of the Website will not function properly if your web browser does not accept cookies.
A "pixel tag" is an invisible tag consisting of a few lines of computer coding placed on certain pages of websites you may visit. We may use “pixel tags” to do "pixel tracking." Pixel tracking, a common practice, uses pixel tags to track an individual user's online activity in connection with online advertisements. Pixel tracking measures the effectiveness of these advertisements and compiles aggregate and specific usage statistics. For example, if you visit our Website from an advertisement on another site, the pixel tag will allow the advertiser to track that their advertisement brought you to our Website. If you visit our Website or view the Newsletter and we link you to another site, we may also be able to determine that you were sent to and/or transacted with a third party web site from our Website. For the Shopping Program, this enables us to track your entitlement to cash-back rewards. This data is also collected for use in our marketing and research. Personally identifiable information about you is not collected by the third party advertising company, nor is any tracking information generated from the pixel tag allowed to be used by them for any other purpose other than to report web site activity to us.
5. Do we disclose user information to third parties? In general, we may disclose user information in aggregate form to marketing partners. For example, we might tell a marketing partner how many users visited the Website over a period of time.
We believe that consumers should be able to control the use of their Personal Information. We will not share Personal Information with our marketing partners if you follow the simple opt-out procedures described above. If you don’t opt-out, we will send you the Newsletter and may notify you of exciting offers of interest from us and our marketing partners. We may also share your name, mailing address and email address with marketing partners so that they can send you offers directly for products and services that may be of interest to you. The Personal Information our users provide to us may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This allows us and our marketing partners to present our users who have not opted-out with offers and information geared towards their interests. We require each permission based email our partners send to include a description of a simple unsubscribe process that will enable you to stop receiving promotional email from them in the future. We will only deal with marketing partners who offer products or services that we believe may be of interest to our users. Nevertheless, we are not and cannot be responsible for the activities or privacy policies of these third parties.
We may rent, license, and/or sell Personal Information to third parties unless user’s opt-out as described above. In we go thru a merger, acquisition, or change of control, customer data would be considered a business asset and would be transferred. We will also disclose Personal Information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We may also disclose Personal Information as required by law or to protect the safety and security of our users.
6. What about external web sites? To the extent hyperlinks or banner advertisements incorporating hyperlinks are utilized on this Website to access third party sites, users should be aware that we don’t control these third party web sites and, therefore, they are not subject to this Privacy Policy. We recommend that users check the privacy policies of these individual sites to see how their Personal Information will be utilized.
7. Do you allow users access to their Personal Information for review and updating? Users can access and review the Personal Information they have provided to us in the "Your Account" section of the Website. If a user needs to update his or her Personal Information, they may do so by calling customer service at 800-430-6314.
8. Is my Personal Information secure? We have implemented a number of security features throughout the Website site that are intended to prevent the unauthorized release of or access to the user information we collect online. For example, database information is firewall protected. Also, only authorized Website personnel have access to any stored Personal Information we collect from our users.
While we strive to create a secure and reliable website for our users, the confidentiality of any communication or material transmitted over the Internet cannot be 100% guaranteed. Users should keep in mind that any information submitted through an Internet transaction is potentially accessible to the public, and consequently, can be collected and used by others without their consent. We are not responsible or liable for illegal interception of personal data via any Internet transaction.
9. Do you collect information from users outside of the United States? The Service is available only to United States residents and as a consequence, the Website site is not directed to visitors residing outside of the United States. If we become aware that a customer who does not reside in the United States has registered for the Service or provided personal information to the Website, we will use reasonable efforts to terminate their Service and remove their information from our files.
10. Do you collect personal information from children? The Service is not available to persons under the ager of 18 and consequently the Website site is not targeted or directed to persons under the age of 18. We do not intend to collect personally identifiable information from individuals in this age group. If we receive actual notice that a child under the age of 18 has provided personal information to us, we will use reasonable efforts to remove such information from our files.
11. Further Questions? We welcome any questions or comments you may have regarding this privacy policy or the use of personal data. To contact us, please visit www.residentialemail.com, call us at 800-430-6314 or write to us at Residential Email, 701 North Green Valley Parkway, Suite 200, Henderson, NV 89074.
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